FAQ

Yes. We source all products directly from brands, authorized distributors, government-verified wholesalers, or official brand partners.
We do not deal in duplicates, grey-market imports, or unofficial suppliers.
Every product goes through batch verification, freshness check, and seal inspection before dispatch.

Yes, we offer COD across most pin codes in India.
If your pincode supports COD, it will appear during checkout.

Open-Box Delivery allows you to check your product before paying.
• Available in selected cities
• You can open the outer parcel in front of the delivery agent
• Inspect product condition, seal, and packaging
• Pay only if everything is correct

Note: The inner product seal must remain untouched.

Delivery timelines:
• Metro cities → 2–4 days
• Tier 2 & 3 cities → 3–7 days
• Remote locations → 5–10 days

You will receive tracking details via SMS/Email once shipped.

We offer a hassle-free replacement/return if:
✔ Wrong item received
✔ Damaged or leaked product
✔ Expired or near-expiry product received

Just contact support within 48 hours of delivery with an image/video.

We accept returns only for:
• Wrong, damaged, defective, or expired products

We do not accept returns for:
• Opened, used, or trial products
• Allergic reactions (as every skin type is different)
• Products damaged after delivery

Yes, all prices follow brand-authorized MRP.
If any product is discounted, it will be clearly shown on the website.

Absolutely.
All payments are processed through PCI-DSS compliant gateways like Razorpay/PayU/Cashfree, with SSL encryption.
We do not store any card or UPI details.

You can pay using:
• UPI
• Debit/Credit Cards
• Net Banking
• Wallets
• EMI (if provided by gateway)
• Cash on Delivery

Yes, we ship to all serviceable pin codes across India through trusted courier partners.

Yes.
Once your order is shipped, you will receive:
• SMS
• Email
• Tracking link
to monitor your shipment status in real-time.

Sometimes delays occur due to:
• Weather issues
• Courier backlogs
• Incorrect address or phone number

In such cases, our customer support will assist you immediately.

Currently, we only sell dermatologist-recommended products.
However, if you need guidance, our team can help you choose based on general skin concerns (not medical diagnosis).

You can contact us via:
• Email: support@twaradiance.com
• WhatsApp: (add your number)
• Contact form on website

Our team replies within 24 hours.

Because we offer what very few online stores offer:
✔ Open-Box Delivery
✔ Cash on Delivery
✔ 100% authentic sourcing
✔ Fresh stock only
✔ Transparent policies
✔ Brand-authorized supply chain

Your trust is our biggest priority.